Refund and Returns Policy
Refund, Return, and Replacement Policy
Dear Valued Customer,
Welcome to Heritage Foods.
We are committed to ensuring your satisfaction with our products. Please read our refund, return, and replacement policy carefully to understand the conditions under which a refund, return, or replacement may be processed.
Faulty / Damaged Products
If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You may be eligible for a replacement, return, or partial refund in such cases, subject to the following conditions:
- Notification Period: You must notify us within 3 days of receiving the product.
- Proof of Fault: Clear evidence of the issue must be provided (photo/video where applicable).
- Return of Product: The faulty product must be returned in its original packaging, where possible.
Eligibility for Refunds & Returns
Refunds and returns may be processed in the following scenarios:
- If the product you receive is significantly different from what was described.
- If the product is damaged during delivery.
- If the product has manufacturing/packing defects.
Non-Refundable Situations
Refunds will not be processed in the following cases:
- Products that are not in their original condition or are missing parts/packaging (unless the issue was caused by delivery).
- Damage caused by misuse, mishandling, or improper storage after delivery.
- Requests made after the 3-day notification period.
Refund Process
To request a refund:
- Contact our customer support team at [add Heritage Foods phone number].
- Provide your order details (order number, proof of purchase) and proof of the issue.
- Upon approval, your refund will be processed within 7–10 business days.
Replacement Option
If you prefer, we can replace the faulty product instead of issuing a refund. Replacement requests follow the same process and conditions as refunds.
Contact Us
If you have any questions or concerns about our Refund, Return, and Replacement Policy, please reach out to us:
- Email: [add Heritage Foods support email]
- Phone: [add Heritage Foods phone number]
We value your trust and are dedicated to providing quality products and excellent customer service.
Questions for you (so I can finalize it perfectly):
- What is Heritage Foods’ support email and phone number you want listed?
- Do you want returns handled via courier pickup or should customers send it back themselves?
- Should we add any exceptions for perishable items (ghee, honey, oils are stable—but some items may be sensitive)?
support email: support@heritagefoodsbd.com
phone: 01318118888
courier pickup
Refund, Return, and Replacement Policy
Dear Valued Customer,
Welcome to Heritage Foods.
We are committed to ensuring your satisfaction with our products. Please read our refund, return, and replacement policy carefully to understand the conditions under which a refund, return, or replacement may be processed.
Faulty / Damaged Products
If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You may be eligible for a replacement, return, or partial refund in such cases, subject to the following conditions:
- Notification Period: You must notify us within 3 days of receiving the product.
- Proof of Fault: Clear evidence of the issue must be provided (photo/video where applicable).
- Return of Product: The faulty product must be kept/returned in its original packaging, where possible.
- Courier Pickup: If approved, Heritage Foods will arrange courier pickup for the returned item.
Eligibility for Refunds & Returns
Refunds and returns may be processed in the following scenarios:
- If the product you receive is significantly different from what was described.
- If the product is damaged during delivery.
- If the product has manufacturing/packing defects.
Non-Refundable Situations
Refunds will not be processed in the following cases:
- Products that are not in their original condition or are missing parts/packaging (unless the issue was caused by delivery).
- Damage caused by misuse, mishandling, or improper storage after delivery.
- Requests made after the 3-day notification period.
Refund Process
To request a refund:
- Contact our customer support team at 01318118888 or email support@heritagefoodsbd.com within 3 days of delivery.
- Provide your order details (order number, proof of purchase) and proof of the issue (photo/video).
- If your request is approved, we will arrange courier pickup of the product where applicable.
- Upon approval, your refund will be processed within 7–10 business days.
Replacement Option
If you prefer, we can replace the faulty product instead of issuing a refund. Replacement requests follow the same process and conditions as refunds, including the 3-day notification period and courier pickup where applicable.
Contact Us
If you have any questions or concerns about this Refund, Return, and Replacement Policy, please reach out to us:
- Email:support@heritagefoodsbd.com
- Phone: 01318118888
We value your trust and are dedicated to providing quality products and excellent customer service.