Privacy Policy – Heritage Foods

Heritage Foods, owner of https://heritagefoodsbd.com (the “Website”), is an innovative online-based organic grocery and agro-product shopping platform. We respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or shop on our Website.

As a visitor to the Website/customer, you are advised to read this Privacy Policy carefully. By accessing or using the services provided through the Website, you agree to the collection and use of your data as described in this Privacy Policy.

1) Information We Collect

As part of registration, placing an order, or contacting us through the Website, we may collect personally identifiable information including:

Name (first and last name)
Email address (and alternate email address if provided)
Mobile phone number and contact details
Address and postal code
Demographic profile (such as age, gender, occupation, education) if you choose to provide it
Order information and purchase history
Information about how you use the Website such as pages visited, links clicked, number of visits, and similar browsing information

2) How We Use Your Information

When you use our Website, we collect and store personal information provided by you from time to time. Our primary goal is to provide a safe, efficient, smooth, and customized experience. This helps us:

Create and manage your account (if applicable)
Process orders, payments (via third-party providers), and deliver products
Respond to your requests and provide customer support
Customize your shopping experience and recommend relevant products
Improve our Website, services, and store operations
Communicate with you regarding orders, offers, updates, and important notices
Detect, prevent, and investigate fraud, abuse, and security incidents

We collect personal information that we consider necessary for achieving these purposes.

3) How We Collect and Store Information

Below are some of the ways in which we collect and store your information:

a) Information You Provide to Us

We receive and store any information you enter on our Website or provide to us through other means (such as forms, messages, calls, or email). We use this information for purposes such as responding to your requests, fulfilling orders, improving our services, and communicating with you.

b) Cookies and Similar Technologies

Like many websites, we use “cookies” and similar technologies. We obtain certain types of information when your browser accesses heritagefoodsbd.com and (where applicable) when advertisements and other content related to our Website are served on other websites.

Cookies help us improve user experience, remember preferences, and understand how visitors use the Website.

c) Email Confirmation/Tracking (If Applicable)

To help make emails more useful and relevant, we may receive a confirmation when you open an email from heritagefoodsbd.com, if your device supports such capabilities.

4) Third-Party Services (Payments, Delivery, Analytics & Advertising)

We may use third-party services to operate and improve our business. These third parties may process certain information on our behalf in order to provide their services. This may include:

Payment gateways and payment processors (to process your payments securely)
Delivery and logistics partners (to deliver your orders)
Analytics providers (such as Google Analytics) to understand Website traffic and usage
Advertising/marketing partners (such as Meta/Facebook Pixel) to measure campaign performance and show relevant ads

These third-party providers may use cookies, pixels, SDKs, and similar technologies. Their use of information is governed by their own privacy policies. We encourage you to review the relevant third-party policies for more details.

5) Sharing of Information

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

We may share your information only as necessary to:

Fulfill your orders (including sharing details with payment processors and delivery partners)
Provide customer support and operate our services
Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
Enforce or apply our Terms of Use and other agreements
Protect the rights, property, or safety of Heritage Foods, our customers, or others
Prevent fraud and reduce risk (including exchanging information with other companies and organizations for fraud protection where necessary)

6) Policy Updates/Changes

Heritage Foods reserves the right to change or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website. We encourage you to review this page periodically.

7) Data Deletion Request

Heritage Foods may retain the following user data:

User order data
User profile data
Session data

Session data may be retained for up to 30 days, while user order data and profile data may be retained for an indefinite period unless deletion is requested and permitted under applicable law (for example, where retention is required for legal, tax, accounting, audit, or fraud-prevention purposes).

If you would like to request deletion of your data from our Website, please email us at:

support@heritagefoodsbd.com

Please mention “Data Deletion” in the subject line.

8) Privacy Policy Regarding Profile Picture Upload

We respect the privacy of our users and understand the importance of protecting personal information.

Profile pictures uploaded to our Website or application will be stored on secure servers and will only be used in accordance with this Privacy Policy.
Profile pictures may be visible where your profile/account is displayed within the Website or application (if applicable).
We do not share or sell personal information, including profile pictures, to third parties without the user’s express consent, except as required by law.
We take reasonable measures to protect personal information, including profile pictures, from unauthorized access, use, or disclosure.
Users have the right to request access to their personal information, including profile pictures, and to request corrections. Users can also request deletion of their profile picture from our servers, subject to applicable legal requirements.
We may review and update this policy periodically to ensure compliance with relevant laws and regulations.

Thank you,
Heritage Foods
Website: https://heritagefoodsbd.com
Email: support@heritagefoodsbd.com